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Recruiting & Sourcing Experience

Technical Roles I Understand

Roles and working environments I have direct professional context for through my own technology career.

  • Systems Administrator
  • Microsoft 365 Administrator
  • Endpoint Administrator
  • IT Support Engineer
  • Help Desk / Service Desk
  • Desktop Support
  • Infrastructure Engineer
  • Network Administrator
  • Identity & Access Administration
  • IT Manager
  • Technical Support
  • Systems Support

Technical Career Highlights

A few examples of the scale and environments behind my technical domain experience.

Enterprise IT Experience

More than a decade of hands-on technology operations provides the technical context I now bring back into sourcing and recruiting.

  • Administered Microsoft 365, Entra ID, Active Directory, Exchange Online, Intune, Google Workspace, and Apple Business Manager across identity, endpoint, mailbox, SSO, MFA, Conditional Access, provisioning, and reporting workflows.
  • Supported a mixed endpoint and infrastructure environment including Windows computers, Chromebooks, Macs/MacBooks, mobile and presentation devices, Windows application servers, Synology NAS, and cloud-connected line-of-business systems.
  • Managed the $550K campus network modernization, including Juniper switching, Wi-Fi expansion, VLANs, SSIDs, bandwidth shaping, Auvik monitoring, vendor coordination, deployment, cutover, and production validation.
  • Removed approximately $99K in annual IT operating expense through budget, contract, licensing, and vendor rationalization while preserving operational capability and clear stakeholder communication.
  • Administered property-level Microsoft 365, Active Directory, Entra ID, Intune, Exchange Online, Windows endpoints, Kaseya VSA, and local infrastructure within a centralized enterprise IT organization.
  • Project managed a $750K fiber backhaul modernization and an Aruba-to-Ruckus wireless migration, coordinating vendors, installers, scheduling, stakeholder communication, cutover, and production validation.
  • Supported laptops, desktops, Windows POS terminals, displays, printers, payment devices, conference technology, and business-critical hospitality applications.
  • Managed monitoring, alerting, patching, software deployment, inventory, reporting, OneDrive data-protection practices, Veeam and Synology operations, and corporate Datto backup status.
  • Supervised Help Desk operations and escalations supporting approximately 75 internal users and 300 distributed phlebotomists, clinicians, sales, and marketing personnel.
  • Administered Active Directory, workstation imaging, printers, VPN access, endpoint deployment, and remote support; assisted with laboratory systems during a unified-platform transition.
  • Provided Help Desk and project support for approximately 2,000 internal users across a two-building healthcare campus, resolving escalated infrastructure and end-user issues in a regulated Medi-Cal environment.
  • Supported consumer, SMB, and school Chromebook customers with ChromeOS, hardware, Wi-Fi, Google accounts, synchronization, browser, setup, and warranty/RMA issues during Google's first premium Chromebook launch.
  • Delivered paid remote learning sessions helping customers replace Windows and macOS workflows with ChromeOS; trained and mentored new Chrome support specialists.
  • Supported encrypted mobile workstations used by Fire Inspection and Arson Investigation teams, providing endpoint, infrastructure, and user support during organizational restructuring.
  • VCM Trading (became Team Trading) - IT Manager, 2007-2009.
  • Legend Securities - Executive Assistant & Trade Reconciliation, 2006.
  • E*TRADE Capital Markets - Trade Support, 2005-2006.
  • Barkley Trading - Contractor, IT Manager, 2003-2005.
  • A.B. Watley - Remote Trade Systems Support, 2003-2005.

Education & Professional Development

Remote Work

Dedicated professional home office · 1 Gbps fiber Internet · Multi-monitor workstation · Professional audio/video conferencing setup

Let's Talk

I'm currently pursuing remote U.S. opportunities in technical sourcing, recruiting support, and junior technical recruiting.

Santa Cruz, California · Remote U.S.